Privacy Policy

In effect from November 2, 2026.

This policy covers crestaerospace.ca and our tool sales, rentals and custom work. It is from 1162433 B.C. Ltd., operating as Crest Aerospace, a company in British Columbia, Canada ("we", "us"). We handle personal information under British Columbia's Personal Information Protection Act and other privacy laws that apply.

The HotSection app has its own policy at hotsection.ca/privacy.

Who to contact

Our Privacy Officer answers questions about this policy and handles requests. Email mtroyer@crestaerospace.ca or call +1-236-475-1431.

What we collect

  • Orders and rentals: name, company, email, phone number, billing and shipping addresses, what you bought or rented, and your answers at checkout, including your agreement to our Terms of Sale.

  • Unfinished checkouts: your email address and cart, if you enter your email at checkout and do not finish the order.

  • Payments: our payment provider handles your card details. We see limited details, such as the type of card and the last four digits.

  • Messages: what you send through a form, by email or by telephone, including drawings and specifications for custom work.

  • Marketing: your email address, if you ask for news or updates or for a notice when a product is back in stock.

  • Website use: pages visited, device and browser information, approximate location and how you reached the site. This comes from cookies and similar tools, as set out below.

Why we use it

We use your information to:

  • fill, ship and support your order, rental or custom job

  • remind you about a cart that you left at checkout

  • answer your messages

  • handle warranty claims and returns

  • send safety notices about a product you bought or rented

  • meet legal, tax, export and record-keeping duties

  • protect against fraud and keep the site secure

  • send marketing, if you agreed to receive it

  • understand how the site is used and improve it, and measure our advertising, if you allow those cookies

We collect only what we need for these purposes. We use your information for another purpose only with your consent, or where the law allows it.

Consent

By giving us your information for an order, a rental or a message, you consent to our use of it for that purpose. You can withdraw consent by giving us reasonable notice. We will tell you what that means for you. For example, we cannot fill an order without a shipping address. We may still have to keep some records by law.

Who we share it with

We do not sell your personal information. We share it only as needed with:

  • Squarespace: website, online store, forms, email marketing and Squarespace Payments

  • Payment processors: to take payment and prevent fraud

  • Shipping carriers, including Canada Post and FedEx, and customs brokers: to deliver your order

  • Google and Meta: website analytics and advertising measurement, if you allow those cookies

  • Our professional advisers: such as accountants and lawyers

  • Government authorities: where the law requires it, including for customs and export control

Outside Canada

Some of these providers store or process information outside Canada, including in the United States. Information there can be subject to the laws of that country, and authorities there may be able to reach it. If we ship to you in another country, your details go to carriers and customs authorities in that country. Contact our Privacy Officer if you have questions about this.

Cookies and advertising

The site uses cookies that it needs to work, such as for your cart and checkout. If you choose to accept them, it also uses analytics and advertising tools from Google and Meta. Those tools can show how visitors use the site, and can measure or personalize advertising.

You make this choice in the cookie banner. You can also block cookies in your browser, although some of the site may then stop working.

Marketing email

We send marketing email only if you agreed to it, or where the law otherwise allows it. Every marketing email has an unsubscribe link. You can also ask us to remove you.

If you enter your email at checkout and do not finish the order, we may send you a reminder about your cart 1 day later.

We can still send messages about your order, a warranty or product safety.

How long we keep it

We keep information only as long as we need it for these purposes or as the law requires.

  • Orders, rentals and invoices: at least 6 years, for tax purposes, and as long as we may need to send safety notices about a product

  • Messages: up to 2 years, or longer if they relate to an order or a claim

  • Custom work files: as long as we need them to support the work, or as we agree with you

If we use your information to make a decision that directly affects you, we keep it for at least one year after that. When we no longer need information, we destroy it or remove what identifies you.

How we protect it

We use safeguards suited to the sensitivity of the information. These include password-protected accounts, access limited to those who need it, and encrypted connections on the site. No internet service can be perfectly secure. If a breach could seriously harm you, we will tell you and the regulator as the law requires.

Your rights

You can ask us for the personal information we hold about you, how we have used it, and who we have disclosed it to. You can also ask us to correct an error. Send your request to our Privacy Officer. We may ask you to prove who you are first.

We will answer within 30 business days, or tell you if the law gives us longer. We may charge a minimal fee for access, and we will give you a written estimate first. If we refuse any part of a request, we will tell you why.

If you have a concern, tell our Privacy Officer and we will look into it and reply.

Changes to this policy

If we change this policy, we will update this page and its date. If a change is significant, we will take reasonable steps to tell our customers.